FREQUENTLY ASKED QUESTIONS
WHAT IS PAY-PER-VIEW (PPV) ONLINE?
Pay-Per-View (PPV) Online offers users a simple and immediate way to watch The John Searl Story via the internet for a relatively low cost compared to purchasing the DVD. However, PPV customers may then purchase the DVD with the PPV cost credited to their final purchase amount (try before you buy!).
HOW DOES PAY-PER-VIEW (PPV) ONLINE WORK?
Simple. After you've completed the PPV Preflight Check to ensure your computer and internet connection are compatible, simply proceed to the PPV page and select your preferred viewing option (high or low resolution). Then, proceed to the login/checkout page (you will need to register if you are a new user), pay by Credit Card or Paypal, and return to access your content. You will have 24 hours to watch the movie.
WHAT IS THE DIFFERENCE BETWEEN HIGH & LOW RESOLUTION?

The John Searl Story is available for viewing in both High Resolution and Low Resolution versions. Low Resolution is suitable for broadband speeds above 400Kbps and permits a viewing screen size of 320 x 240 pixels (file size approx 300Mb). High Resolution is suitable for broadband speeds above 1Mbps and permits a larger viewing size of 640 x 480 pixels (file size approx 700Mb), with improved audio quality by comparison.

IS PPV COMPATIBLE WITH BOTH PC & MAC?
Our PPV system works on most browsers in both Mac & Windows operating systems, where the appropriate Flash Player is installed.
HOW MUCH DOES IT COST?
The John Searl Story PPV Online in High Resolution is priced at $6.95 per view and Low Resolution is priced at $4.95 per view.
HOW DO I PAY AND IS IT SECURE?

We use PayPal's Secure Shopping Gateway for all online purchasing. You can pay using most major Credit Cards or your PayPal Account (as shown below) .

 

WHAT IF THE MOVIE STOPS AND STARTS?
At times, broadband connection speeds can vary due to heavy online traffic or server issues. If the speed drops below our recommended bitrate speed, buffering issues will occur causing your movie to stop and start. This can be corrected by pausing the movie for an extended period of time or until fully loaded, then restarting.
WHAT IF THE MOVIE STREAM FAILS?

Each PPV purchase will provide you with 2 views. If, for any reason, your movie stream fails on more than 2 occasions, simply email us with specific information about the error, and we will do everything possible to rectify the problem.

 

KNOWN ISSUES WITH INTERNET EXPLORER 7 & 8.
On occasion, Flash files will fail to play on Windows Internet Explorer 7 & 8 (even when the player is successfully installed). This is an ActiveX issue. There are various fixes and patches available, however the most reliable solution is to use an alternative browser. We recommend Firefox or Google Chrome.
CAN I CREDIT MY PPV COST OFF THE BUY PRICE OF A DVD?

Yes. If you have purchased PPV, and then want to buy the DVD, simply email us with your request and PayPal/PPV Receipt No.s and we will send you a link to Buy the DVD with the PPV cost credited against the final price. Click the button below ...

 

ANOTHER QUESTION?

If your query has not been addressed above, please email us your question ...